Shipping & Returns Policy


Your order will be shipped to the Canadian delivery address specified by you during the order process. JOSEPH-ANTHONY FINE JEWELRY, INC. is not responsible for any loss of the products following shipment from JOSEPH-ANTHONY FINE JEWELRY, INC., or its agents’ or mandataries’ facilities to your delivery address.



All sales for any merchandise (jewellery, watches, or other goods) are final and do not qualify for any refunds.

Merchandise is accepted for store credit or exchange, if returned in new and unworn condition within 7 days and accompanied by a sales receipt. Kindly note that Joseph-Anthony Fine Jewelry, Inc. does not accept exchanges or offer store credit on merchandise that is worn, re-sized, altered, had manufacturers’ stickers removed, or special-ordered personalized with engraving, etching, embossing and other services may not be returned or exchanged. All returns must be accompanied by proof of purchase, original packaging, warranty materials, and certificates. Sale merchandise is final sale and cannot be returned or exchanged. There are no returns or exchanges offered on special order merchandise. All exchanges are final: any merchandise that have previously been exchanged may not be further exchanged. Gift recipients are entitled to a non-refundable store credit.

To return or exchange an item, call us at 519.966.6906 or send us an email at If your order is eligible for return or exchange, we will provide you with a Return Authorization number and you may either bring your item in-store, or send your item to:


100 Eugenie Street West,

Windsor, ON  N8X 4Y6


Please feel free to contact us.

We have jewellery professionals ready to help.

Contact Us Appointment